My customer says the information on the Invoice is incorrect
This article contains reference to some functionality only accessible to customers on Klerky
We've provided this article to assist you, if a customer says an invoice has missing/incorrect information.
You cannot provide this information on behalf of your customer
Klerky uses information from both you (the supplier) and your customer (the customer) to produce invoices.
Just as you have done when you setup your account on Klerky, the customer will have provided us with:
- An address to include on invoices (per branch)
- The branch name (the recognisable name you interact with to identify the customer on Klerky)
This means we can produce invoices, using data directly. provided by your customers.
There is no method for you to change this on behalf of your customer. Instead, you can share this support article with your customer, which explains how they can update their details which are shown on invoices.
TODO: Link a support article from Customer library when done